Binary Waves is committed to protecting the privacy and security of the personal and financial information we process.
This Privacy Policy describes how we collect, use, disclose, and safeguard information in connection with our website, and our business operations as a provider of Value-Added Services (VAS), application development, and payment facilitation (PayFac) services.

This Privacy Policy applies to all information collected through our website and in the course of providing our services, including Value-Added Services (VAS), application development, and payment facilitation (PayFac) services.
Binary Waves is committed to maintaining appropriate data protection standards to ensure the confidentiality, integrity, and availability of personal and transaction-related information processed across all areas of our operations. Where we operate as a Payment Facilitator, additional safeguards are applied to protect sensitive financial and cardholder data.

Contact Information
• Data Collected: Name, email address, phone number, company name.
• Purpose of Collection:
 ◦ Respond to inquiries
 ◦ Provide technical support
 ◦ Manage business relationships

Financial & Transaction Data
• Data Collected: Merchant details, transaction history, encrypted payment information.
• Purpose of Collection:
  ◦ Facilitate payment processing
  ◦ Prevent fraud
  ◦ Comply with financial regulations
Service Data
• Data Collected: Technical logs, usage data, service-specific configurations.
• Purpose of Collection:
  ◦ Deliver services
  ◦ Maintain and improve VAS, SMS platforms, and contact center solutions
Technical Information
• Data Collected: IP address, browser type, device information, cookies.
• Purpose of Collection:
  ◦ Ensure website security
  ◦ Analyze traffic
  ◦ Optimize user experience

In our capacity as a Payment Facilitator, we handle sensitive financial data. We are committed to the following:
• Data Security: We implement industry-standard security measures, including encryption and secure transmission protocols, to protect cardholder and transaction data.
• Regulatory Compliance: We maintain compliance with applicable financial data security standards, such as the Payment Card Industry Data Security Standard (PCI DSS), to ensure a secure payment environment.
• Confidentiality: Access to sensitive financial information is strictly limited to authorized personnel on a need-to-know basis for processing transactions or managing risk.

By using our website or services, you acknowledge the collection and use of your information as described in this policy.
• Explicit Consent: For activities such as marketing communications, we obtain your explicit "opt-in" consent.
• Withdrawal of Consent: You may withdraw your consent at any time by contacting us at info@binarywaves.com.
We will process your request within a reasonable timeframe, subject to legal, regulatory, or contractual obligations.

We use information strictly for the purposes for which it was collected.
• Retention: We retain personal and financial information only for as long as necessary to fulfill the stated purposes, or as required by law and financial regulations (e.g., for tax, audit, or anti-money laundering purposes).
• Disposal: When information is no longer required, we employ secure deletion and disposal methods to ensure the data cannot be recovered or reconstructed.

You have the right to access the personal information we hold about you and to request corrections if the information is inaccurate or incomplete. To exercise these rights, please submit a written request to our contact address below.

We do not sell your personal or financial information. We may disclose information to third-party service providers (e.g., banking partners, cloud hosting, analytics) who assist us in our operations. These providers are contractually obligated to protect your information and use it only for the services they provide to us.
•Legal Requirements: We may disclose information if required by law, such as to comply with a subpoena, court order, or regulatory inquiry.

We implement robust technical, administrative, and physical safeguards to protect information from unauthorized access, use, or disclosure. Our security measures include:
• Encryption of data at rest and in transit.
• Strict access controls based on the principle of least privilege.
• Regular security assessments, vulnerability scanning, and monitoring.

We regularly monitor our compliance with this Privacy Policy and internal data protection standards. Any privacy-related complaints or disputes will be investigated and resolved through our internal grievance process.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
We will notify you of any material changes by posting the new policy on our website with a revised "Last Updated" date.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:Support@binarywaves.com
Adress: 51 Beirut street, 2nd floor,Heliopolis, Cairo 11341, Egypt Tel: +20 (2) 24177483