RBT

• Ring Back Tone (RBT) is one of the many value-added services that has seen incredible adoption in recent years.
• In BinaryWaves Ring Back Tone is a service that allows customers to replace the traditional dial tone that callers hear before the call is answered with a chosen song.
• This way your callers can hear the latest music hits or a personalized message from you.
• It’s whatever you want to play to them.

IVR

• Interactive voice response (IVR) is a computer based technology that allows callers to make selections from their phone keypad based on the options provided by recorded messages at the receiving end.
• The technology can also be used for other purposes such as phone surveys, checking movie times, and call center forwarding.
• has become an integral part of our “on-the-go” lifestyle.
• Binary Waves IVR solutions software free up your agents to handle more complex cases, but will efficiently service high call volumes, reduce costs by off-loading Live Agents, and improve the customer experience with self-service IVR.

SMS

• We have made Two Way SMS communication as simple as possible for all business types no matter the size or scope.
• That’s why our focus at Binary Waves is to provide organizations with access to mobile messaging solutions that enable them to grow their client base, and connect with users all over the world.
• Binary Waves SMS solutions are specifically designed for companies handling huge amounts of user data.
• Applications include notification delivery, financial services, marketing campaigns and customer care.

Contact Center

• Sell More, Service Better, Experience the speed and simplicity of setting up a fully functional contact center that is specifically tailored for your needs.
• the latest technologies and capabilities on the market, from multi-channel self-service to real-time customer feedback to advanced outbound solutions.
• Our contact center solution enables you to service your customers better. Go beyond the call - email, chat, tweet, text and post through a universal console that give agents the power to work together in real time and engage with your customer across every channel, over any device.